# Pidgin Message Window crashing
**URL:** https://discourse.imfreedom.org/t/pidgin-message-window-crashing/111
**Category:** Support
**Created:** [July 13, 2023, 9:30pm UTC](https://discourse.imfreedom.org/t/pidgin-message-window-crashing/111 "2023-07-13T21:30:04Z")
**Posts on this page:** 6
**Page:** 1
### Author:  [@DariusR8](https://discourse.imfreedom.org/u/DariusR8)
#### Post date: [July 13, 2023, 9:30pm UTC](https://discourse.imfreedom.org/t/pidgin-message-window-crashing/111/1 "2023-07-13T21:30:04Z")
Debug Window shows:
(23:26:32) util: Writing file prefs.xml to directory C:\Users\Silencer\AppData\Roaming.purple
(23:26:32) util: Writing file C:\Users\Silencer\AppData\Roaming.purple\prefs.xml
What i need to do to fix this?
Using latest Pidgin Version 2.14.12 for Windows
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### Author:  [@grim](https://discourse.imfreedom.org/u/grim)
#### Post date: [July 14, 2023, 3:53am UTC](https://discourse.imfreedom.org/t/pidgin-message-window-crashing/111/2 "2023-07-14T03:53:34Z")
Can you share what were you doing when it crashes as well as what plugins you have loaded?
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### Author:  [@DariusR8](https://discourse.imfreedom.org/u/DariusR8)
#### Post date: [July 14, 2023, 9:05am UTC](https://discourse.imfreedom.org/t/pidgin-message-window-crashing/111/3 "2023-07-14T09:05:27Z")
Login to a Messanger Account. A Small Window opens with no Text and Pidgin closes/crashes. Debug shows the Errors above. Plugins are the ones wich are in Pidgin integrated i think?
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### Author:  [@grim](https://discourse.imfreedom.org/u/grim)
#### Post date: [July 14, 2023, 8:14pm UTC](https://discourse.imfreedom.org/t/pidgin-message-window-crashing/111/4 "2023-07-14T20:14:55Z")
Well the Facebook Messenger plugin doesn’t come with Pidgin. That said those log messages in the debug window are unrelated.
We would need a crash report to have a better idea of whats happening here. Unfortunately that’s an involved process to get one. But if you’re up for it, the instructions can be found [here](https://pidgin.im/development/debugging/#windows-1).
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### Author:  [@DariusR8](https://discourse.imfreedom.org/u/DariusR8)
#### Post date: [July 15, 2023, 11:45am UTC](https://discourse.imfreedom.org/t/pidgin-message-window-crashing/111/5 "2023-07-15T11:45:08Z")
[https://www.file2send.eu/de/download/o9QTQSbveMVXwvsDFeLooKT8spHfLvuKDLgiL5vcWhc9dliezmCpePpEAG6MKcVr](https://www.file2send.eu/de/download/o9QTQSbveMVXwvsDFeLooKT8spHfLvuKDLgiL5vcWhc9dliezmCpePpEAG6MKcVr)
Thats the pidgin.RPT File
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### Author:  [@grim](https://discourse.imfreedom.org/u/grim)
#### Post date: [July 19, 2023, 3:21am UTC](https://discourse.imfreedom.org/t/pidgin-message-window-crashing/111/6 "2023-07-19T03:21:21Z")
Looks like this got opened as an issue in the flist project which was going to be my suggestion. [After Reinstall Pidgin Crash · Issue #197 · fchat-pidgin/fchat-pidgin · GitHub](https://github.com/fchat-pidgin/fchat-pidgin/issues/197)